Easy Return Guide

 

Easy Return Guide for Aliexpress Buyers

Returning Your Purchase

We understand that sometimes things don't go as planned, and you may need to return an item. This guide will walk you through the steps to return your purchase to us securely. Please follow these instructions carefully to ensure a smooth and efficient return process.

Return Method

• Local Traceable Post Office Service: We recommend using a traceable postal service offered by your local post office. This will allow you to track the package and ensure it arrives safely at our warehouse.

Packing Your Return Securely

• Proper Packaging: Ensure the item is securely packed in its original packaging, if possible. If the original packaging is not available, use sturdy cardboard packaging with sufficient padding to prevent damage during transit. For screens: Pay particular attention to packing screens carefully to avoid any damage.
• Include Power Wire: Please remember to include all original accessories, such as the power wire harness, with your return.

Customs Documentation

• Declare as Returned Goods - $50 Value: On the commercial invoice included with your return, clearly mark the package as "returned goods" and declare a value of "$50". This will help avoid any customs delays or additional fees.

Return Shipping Costs

• Buyer Responsible: Please note that you are responsible for covering the cost of return shipping.

Our Return Address

• Recipient: Mudan Peng
• Address: 901, BLD5, Jingshiyayuan, Fuyong, Shenzhen, Guangdong, 518103, China
• Mobile: 0086-18033084278

Keeping Track of Your Return

• Track Your Package: Once you've shipped your return, be sure to keep your tracking number for reference. This will allow you to monitor the progress of your return and ensure it reaches our warehouse.

Processing Your Return

• Upon Receipt: Once we receive your return, our team will inspect the item to ensure it meets the return criteria. We will process your return and initiate a refund according to our return policy as soon as possible.

We appreciate your understanding and cooperation throughout the return process. If you have any questions or concerns, please don't hesitate to contact us through AliExpress.